Shipping policy

Shipping Policy

Last updated: 30 August 2026

At BWG NFC, we aim to process and dispatch your order as quickly as possible.

Order Processing

All orders are processed and prepared for dispatch as soon as possible.

Orders will be fulfilled and posted no later than the next business day after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been posted, you will receive any available tracking information associated with your shipment.

Delivery

Delivery times depend on the shipping method selected at checkout and the destination of your order.

Estimated delivery times provided by the postal or courier service are estimates only and are not guaranteed. Delivery may take longer due to circumstances outside our control, including postal or courier delays, public holidays, severe weather, natural disasters or other unforeseen circumstances.

Delivery Address

Please ensure that your delivery address is correct and complete when placing your order.

BWG NFC is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to assist, however, we cannot guarantee that an address can be changed once an order has been dispatched.

Tracking

Where tracking is available, tracking details will be provided once your order has been posted.

Once an order has been handed to the postal or courier service, delivery is generally outside our direct control. If tracking indicates that your parcel has been delivered but you cannot locate it, please contact us so we can assist where possible.

Delayed or Missing Orders

If your order has not arrived within a reasonable timeframe, please contact us with your order details so we can assist with investigating the shipment.

Delivery delays caused by postal services, courier companies or circumstances outside our reasonable control do not constitute a failure by BWG NFC to fulfil an order where the order has been dispatched within the timeframe stated above.

International Orders

If international shipping is available for your order, delivery times will vary depending on the destination and shipping provider.

International customers are responsible for any customs duties, taxes, import charges or other fees imposed by the destination country, unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the product so that we can assess the issue and assist you.